Privacy Policy

Last updated: March 25, 2026

Welcome to Funnel Insights (“Funnel Insights,” “we,” “our,” or “us“). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://funnel-insights.online, use our services, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Funnel Insights provides analytics, reporting, customer insights, marketing intelligence, automation, and related software services.

Website: https://funnel-insights.online

Email: info@funnel-insights.online

2. Information We Collect

Depending on how you use our website or services, we may collect the following categories of information.

Information You Provide

You may provide information including:

  • Full name
  • Email address
  • Company name
  • Job title
  • Telephone number
  • Billing information
  • Account credentials
  • Customer support communications
  • Information submitted through forms

Information Collected Automatically

When you use our website or services, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Website usage data
  • Referring URLs
  • Pages viewed
  • Date and time of visits
  • Clickstream information
  • Cookie identifiers

Information from Third Parties

We may receive information from:

  • CRM integrations
  • Marketing platforms
  • Payment providers
  • Authentication providers
  • Analytics providers
  • Business partners
  • Publicly available sources

3. How We Use Your Information

We use personal information to:

  • Provide our services
  • Manage customer accounts
  • Process payments
  • Deliver analytics and reporting
  • Respond to support requests
  • Improve our platform
  • Detect fraud and security threats
  • Monitor platform performance
  • Send service-related communications
  • Send marketing communications where permitted by law
  • Comply with legal obligations

4. Legal Bases for Processing (EEA, UK and Similar Jurisdictions)

Where applicable, we process Personal Data under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent
  • Protection of vital interests
  • Public interest where applicable

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Maintain secure sessions
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Sharing Your Information

We do not sell your Personal Data.

We may share information with trusted third parties including:

  • Cloud hosting providers
  • Payment processors
  • Customer support providers
  • Email service providers
  • Analytics providers
  • Security monitoring providers
  • Professional advisers
  • Regulatory authorities where required by law

All service providers are required to protect your information and use it only for the purposes for which it was shared.

7. International Data Transfers

Your information may be processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards for international transfers, including:

  • European Commission Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Addendum
  • Adequacy decisions
  • Other legally approved transfer mechanisms

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information, including where appropriate:

  • HTTPS/TLS encryption
  • Encryption at rest where supported
  • Access controls
  • Role-based permissions
  • Secure authentication practices
  • Multi-factor authentication for administrative access where available
  • Security monitoring
  • Regular software updates
  • Backup and disaster recovery procedures
  • Personnel confidentiality obligations

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain Personal Data only for as long as necessary to:

  • Provide our services
  • Fulfil contractual obligations
  • Resolve disputes
  • Comply with legal requirements
  • Enforce our agreements

When information is no longer required, we securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your Personal Data
  • Correct inaccurate information
  • Delete your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

We will respond to applicable requests within the time required by law.

11. Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

Service-related communications cannot always be opted out of while maintaining an active account.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect Personal Data from children. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Third-Party Services

Our website or services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:

Funnel Insights

Website: https://funnel-insights.online

Email: info@funnel-insights.online

16. Region-Specific Information

European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR and UK GDPR.

You may also lodge a complaint with your local data protection authority if you believe your Personal Data has been processed unlawfully.

California Residents

If applicable, California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and request information about the processing of their personal information, subject to applicable exceptions.

17. Contact for Privacy Requests

To exercise your privacy rights or submit a privacy-related request, contact:

Privacy Team

Email: info@funnel-insights.online
We may request additional information to verify your identity before processing your request.